Privacy Policy

Reptile Prime LLC (“Reptile Prime™”, “we”, “us” or “our”) respects and is committed to protecting your privacy and your personal information.  Reptile Prime™ is a brand that provides premium products for reptiles. This Privacy Policy describes how and when  Reptile Prime™ collects, uses and shares your information when you use our Services. Specifically, this Privacy Policy is intended to provide you with notice of the following:
This Privacy Policy applies to our website (the “Site(s)”). This includes reptileprime.com and any other site displaying this Policy that allows consumers to purchase for the delivery of products offered or made available through the Sites ("Product(s)"). By using our Sites and/or purchasing Product you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize  Reptile Prime™ to use your information in the United States and any other country where RP operates as described herein. Accordingly, please be sure to read this Privacy Policy before using the Services or submitting information to us.This Privacy Policy may change from time to time and your continued use of the Services constitutes acceptance of such changes, so please check this Privacy Policy periodically for updates. This Privacy Policy is incorporated by reference into the Reptile Prime™ Terms of Service (and in the event of any inconsistency between the Terms of Use and this Privacy Policy, this Privacy Policy shall govern). If you have any questions or comments about this Privacy Policy, please contact us at Info@BHBReptiles.com.

1. INFORMATION COLLECTION AND USE

The information we collect from you enables us to fulfill your requests for our Products (such as bedding that you order and receive through your one-time purchase); send you information or content we believe may be of interest to you; and keep you abreast of any updates related to our site and your ordered Products. We also use this information to personalize and continually improve our site, your experience, and ultimately serve you better. Information Collected Upon Registration: You may browse our site without registering. However, if you would like to place an order and/or request information from us, then you must complete an order with us. Whenever you place an order on reptileprime.com, you must provide some basic personal information, such as your name, email address, and also provide us with your credit card, debit card, or other type of acceptable payment information along with your billing and shipping address information. While you are free to choose not to provide this information, without it, we cannot provide you with any of our products and services, or complete your order. Please safeguard all your personal information to avoid the risk of your private information being used by others without your consent, and any potential liability for the unauthorized use of our sites or your account. Information We Collect Automatically: When you visit the site and/or place an order, we may also collect certain additional information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” (also known as an Internet tag, pixel tag or clear GIF) is used to transmit information back to a web server.We and/or our third party service partners may employ automated Canvas fingerprinting and other browser-fingerprinting techniques that extract and analyze information about your browser, operating system, and installed graphics hardware in conjunction with other user information (e.g. time-zone, language preference, etc.) to help verify your unique identity for fraud prevention purposes and to improve our Site and Services. By using our Site and Services, you consent to the use of these browser-fingerprinting technologies. See below for more information on Canvas fingerprinting and ways to detect or block it. We may also use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights) that collect information about visitor traffic on the site that help us continue to improve the site, performance and user experiences.The information we may collect by such automated means includes:

• Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type)
• URLs that refer visitors to our sites
• Dates and times of visits to our sites
• Information on actions taken on our sites (such as page views and site navigation patterns)
• A general geographic location (such as country and city) from which a visitor accesses our sites
• Search terms that visitors use to reach our sites and the webpage that led you to the sites

 2. COOKIES AND OTHER TRACKING TECHNOLOGY
 
Cookies Information: Cookies are small pieces of information that are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. Reptile Prime uses cookies to help recognize you as a repeat visitor, to improve the quality of our Service, and to try and make your browsing experience meaningful. When you enter our Sites, our web server sends a cookie to your computer that allows us to recognize your computer, but not the identity of the particular user. By associating the identification numbers in the cookies with other customer information when, for example, you login to the Service, we know that the cookie information relates to you.Some of the cookies used by our Service are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent cookies, or notify you each time a cookie is sent. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash cookies, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose the “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.Canvas and Browser Fingerprinting: As noted, we and/or our third party service partners may use Canvas fingerprinting and other browser-fingerprinting techniques for fraud prevention purposes and to improve the quality of our Site and Services. Canvas Fingerprinting takes advantage of the built-in features of HTML5 Canvas to draw a picture (unseen to you) in your browser. The results of the drawing differ based on a number of factors (such as your web browser version, operating system and its specific settings, and installed graphics hardware), and the Canvas object returned by HTML5 therefore helps to distinguish you from other users on the Internet and helps us to confirm your unique identity. There are several script-blocking browser extensions available for free download that block Canvas fingerprinting techniques.You may also choose to disable JavaScript. Choosing either of these options may impair your ability to access the full functionality of our Site, however.Log File Information or Log Data: Our servers automatically record information ("Log Data") created by your use of the Site or our Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, or visit a third-party website that includes a RP button or widget, RP uses Log Data to provide our Services and to measure, customize, and improve them. We periodically delete all Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months, if not earlier. Clear GIFs Information: When you use the Service, we may employ clear GIFs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your RP order is collected using these clear GIFs. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make Reptile Prime better for our users. Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences. Links: Reptile Prime may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.
 
3. REPTILE PRIME SUPPORTS DO NOT TRACK
 
What is “Do Not Track”? Do Not Track (DNT) is a privacy preference that any user can set as a preference in their preferred web browsers. The United States Federal Trade Commission has endorsed DNT and California enacted a bill (AB370) that lets the sites you visit know that you do not want them collecting certain kinds of information about you across services that you have either directly or indirectly interacted with while on the page. The DNT browser setting is now supported by recent versions of major browsers, including Firefox 5+, Internet Explorer 9+, Safari 5.1+, and Chrome. Reptile Prime supports “Do Not Track.” We are committed to providing you with meaningful choices about the information we collect to improve your Reptile Prime experience. We fully support DNT and here’s how: When you turn on DNT in your browser, we stop collecting the unique browser cookie(s) that link(s) your browser to your Site(s) visits. This Privacy Policy and the Terms of Service, which you agree to be bound by upon completing the account registration process and becoming a Member of our Site, contains all the information, rules, and regulations on what information we and other third parties use, collect and track in order to better serve you. For all the details, including how to turn on DNT in your browser, please visit donottrack.us.
 
4. INFORMATION SHARING AND DISCLOSURE
 
We do not disclose your private personal information except in the limited circumstances described here. Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application as login credentials when you register for Subscription.Service Providers: We engage service providers to perform functions and provide services to us in the United States and abroad. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Reptile Prime's rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s request to disclose your information.

5. HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. We employ reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The Sites encrypt your credit card number, debit card number, or other payment and personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your personal computer to our servers. In addition, only those employees and third parties who absolutely need access to your information in order to perform their duties are allowed such access. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

6. MODIFYING YOUR PERSONAL INFORMATION

You may modify any personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time. You may also cancel your Reptile Prime account at any time. Just login to your account and select “Cancel my Subscription.” We will try to cancel your account as soon as possible, but it may take up to fourteen (14) business days for our systems to completely implement the cancellation so that you may continue to receive some correspondence from us during that time.

7. YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for direct marketing purposes. Consistent with that section, California residents may request a list of third parties to which we have disclosed personally identifiable information about you for direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: reptileprime.com. Please allow up to thirty (30) days for a response.

8. OUR POLICY TOWARDS CHILDREN

Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at reptileprime.com. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account. You can find additional resources for parents and teens at connectsafely.org.